1. Order Cancellation

• Customers may cancel their orders within 2 hours of placement.

• After the 2-hour window, orders are automatically processed and can no longer be canceled.

• To request a cancellation, users must navigate to the ‘My Orders’ section and submit a cancellation request.

• The Xtremist is not responsible for delays in processing cancellations caused by technical issues or external factors.

2. Refund Policy

• Refunds are processed based on the seller’s individual refund policy, which is displayed on the product page.

• If an order is eligible for cancellation, the refund will be initiated immediately upon approval.

• Refunds may take 5-10 business days to reflect in the original payment method, depending on the payment provider.

• Shipping fees, if applicable, are non-refundable unless stated otherwise by the seller.

• If a refund is not received within the expected timeline, users should contact their payment provider before reaching out to The Xtremist support team.

3. Disputes and Resolutions

• If a user believes a refund request was unfairly denied by a seller, they may submit a dispute through The Xtremist’s resolution center.

• The Xtremist may mediate disputes but does not guarantee a refund unless explicitly stated in the seller’s policy.

• Buyers and sellers are encouraged to resolve issues amicably before escalating disputes.

• Chargeback requests filed through payment providers may result in account suspension if deemed fraudulent.

4. Non-Refundable Items

• Digital products, perishable goods, and personalized items are generally non-refundable unless defective.

• Any product marked as ‘Final Sale’ or ‘Non-Returnable’ on the product page is not eligible for a refund or exchange.

• Items damaged due to misuse, improper handling, or external factors beyond the seller’s control are not eligible for refunds.

5. Modifications to Cancellation and Refund Policy

• The Xtremist reserves the right to update this cancellation and refund policy at any time.

• Changes to the policy will be communicated via email or platform notifications.

• Users are encouraged to review the policy periodically to stay informed of any updates.