1. Eligibility for Exchanges and Returns

• Products are eligible for exchange or return only if specified by the seller on the product page.

• Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a return or exchange.

• Certain products, including perishable goods, digital items, custom-made products, and personal care items, are non-returnable and non-exchangeable unless defective.

2. Exchange Process

• Buyers requesting an exchange must initiate the request within 3 days of receiving the product.

• A 360-degree video of the product must be submitted to verify its condition before approval.

• Exchanges will be processed only if the item received is defective, damaged, or significantly different from the description.

• If the requested replacement product is unavailable, buyers may opt for a refund or select another item of equal value.

3. Return Process

• Buyers must initiate a return request within 3 days of product delivery.

• The item must be shipped back to the seller in its original condition within 5 days after return approval.

• Return shipping costs may be covered by the buyer or seller, depending on the seller’s return policy.

• Refunds for returned products will be processed only after inspection and approval by the seller.

4. Refund Policy

• Refunds will be issued to the original payment method once the returned item is received and approved.

• Processing times for refunds may take 5-10 business days, depending on the payment provider.

• Shipping fees, if applicable, are non-refundable unless stated otherwise by the seller.

• If the refund does not appear within the expected timeframe, users should contact their payment provider before reaching out to The Xtremist’s support team.

5. Non-Returnable and Non-Exchangeable Items

• The following items are not eligible for return or exchange:

  • Digital goods and downloadable products.

  • Custom-made or personalized items.

  • Perishable goods such as food, flowers, or beauty products.

  • Items that have been used, altered, or damaged by the customer.

  • Items labeled as “Final Sale” or “Non-Returnable” on the product page.

6. Dispute Resolution

• If a buyer and seller are unable to resolve an issue, The Xtremist’s resolution center may assist in mediation.

• The Xtremist does not guarantee refunds or exchanges unless explicitly stated in the seller’s policy.

• Buyers are encouraged to carefully review product details and seller policies before making a purchase.

7. Modifications to Exchange & Return Policy

• The Xtremist reserves the right to modify this exchange and return policy at any time.

• Users will be notified of significant changes via email or platform notifications.

• Continued use of the platform after policy changes constitutes acceptance of the updated terms.